Last updated:
Careuicraftia is dedicated to delivering exceptional low-toxicity printing services that meet your expectations. We carefully inspect all printed materials before shipping to ensure they meet our high standards for quality, accuracy, and sustainable production. Your satisfaction with our eco-friendly printing is our priority.
This Return Policy explains the circumstances under which printed products may be returned or reprinted, and the procedures for requesting resolution of any quality concerns.
All printing services provided by careuicraftia are custom-produced specifically for your business according to your specifications. Once you approve final proofs and production begins, the printed materials are uniquely created for you and cannot be resold or repurposed.
Due to the custom nature of printing services, we cannot accept returns based solely on change of mind, design preferences, or business circumstances unrelated to product quality or our errors.
Careuicraftia will reprint or refund printed materials in the following circumstances:
Careuicraftia cannot accept returns or provide refunds in the following situations:
If you receive printed materials from careuicraftia that you believe are defective or do not meet specifications, please follow these steps:
Quality issues must be reported within 48 hours of receiving your order. Claims reported after this period may not be eligible for resolution, as we cannot determine if damage occurred after delivery.
Carefully inspect all printed materials immediately upon delivery. Check for defects, damage, incorrect quantities, and compare against your approved proof and order specifications.
Photograph or document any quality issues clearly. Include images showing:
Email your quality concern to talk@careuicraftia.cv with:
When you report a quality issue to careuicraftia, we follow this process:
Our quality team will review your claim and supporting documentation within 24 business hours. We may request additional information or images to fully assess the situation.
We will determine whether the issue qualifies under our return policy and inform you of the approved resolution. Eligible claims will be resolved through reprint or refund at our discretion.
For most eligible quality issues, careuicraftia will reprint your order at no charge using priority production. Reprints typically ship within 3 to 5 business days. You will receive tracking information once the replacement order ships.
In cases where reprinting is not feasible or if you prefer a refund, we will process a full refund to your original payment method. Refunds are typically processed within 5 to 7 business days.
In most cases, we do not require return of defective printed materials. However, for certain high-value orders or disputes, we may request that items be returned at our expense before processing a reprint or refund.
Careuicraftia uses eco-friendly, sustainable printing materials that may have natural characteristics different from conventional printing:
Recycled paper stocks may contain minor natural flecks, slight texture variations, or subtle color inconsistencies. These characteristics are inherent to sustainable materials and do not constitute defects. They demonstrate the authentic eco-friendly nature of your printed materials.
Vegetable and soy-based inks may produce slightly different color tones compared to petroleum-based alternatives. Colors may appear less saturated but are richer and more natural. Minor variations between print runs are normal with plant-based inks.
We provide detailed information about sustainable material characteristics during the ordering process. Choosing eco-friendly printing means accepting these natural variations as part of your commitment to environmental responsibility.
Before production begins, careuicraftia provides digital proofs for your review and approval. By approving proofs, you confirm that:
Once you approve a proof, careuicraftia proceeds with production based on that approval. We cannot accept returns or provide refunds for issues that were present in approved proofs but not identified before production.
Careuicraftia uses secure packaging and carbon-offset shipping services to protect your printed materials during transit. However, we cannot control carrier handling practices.
If you receive damaged materials due to shipping, report the issue immediately with photographs of both the packaging and damaged contents. We will work with the carrier to resolve the claim and expedite replacement printing.
The maximum liability of careuicraftia for any quality issue or return claim is limited to the amount paid for the specific printing order in question. We are not liable for:
Our sole obligation for eligible quality issues is to reprint the order or provide a refund at our discretion.
To report a quality issue or discuss a potential return, please contact Careuicraftia:
Email: talk@careuicraftia.cv
Phone: +61 2 9771 4884
Address: 5 Farrell Road, Bulli NSW 2516, Australia
Our customer service team is available Monday through Friday, 9 AM to 5 PM AEST, to assist with quality concerns and return requests.
Careuicraftia may update this Return Policy to reflect changes in our printing services or business practices. We will notify customers of material changes by updating the date at the top of this page. The current policy applies to all orders placed after the last update date.